Nicholas Mims
IT Tech Support at Berry Appleman & Leiden
Spring, Texas, United States
Summary
👤
Senior🎓
Top SchoolNicholas Mims is an IT tech support professional with a decade of experience delivering end-user support and IT operations across healthcare, retail, and corporate environments. He currently serves Berry Appleman & Leiden as IT Tech Support, building on prior roles at Sentido Health where he implemented MFA via Azure AD and provisioning through Intune and Apple Business Manager. His technical skill set includes Microsoft 365, Windows Server, Active Directory, HTML, and general operations systems, with hands-on experience in ticketing, troubleshooting, and user education. He holds a BA in Information Technology from Stephen F. Austin State University and is actively expanding into computer science, pursuing Google IT Support Professional Certification and CompTIA Network+. Known for translating complex tech into approachable guidance, he creates tutorials and FAQs to reduce avoidable support requests and boost user productivity.
10 years of coding experience
1 year of employment as a software developer
Bachelor of Arts - BA, Information Technology, Bachelor of Arts - BA, Information Technology at Stephen F. Austin State UniversityGithub contributions (5)
frc-team-342/frc-team342-recycle-rush
Jan 2015 - Oct 2015
Contributions:30 commits, 21 pushes, 1 branch in 8 months
frc-team-342/frc-team342-power-up
Jan 2018 - Apr 2018
Contributions:219 pushes, 5 branches in 3 months
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