Tiago Araújo
Senior Software Engineer - AI Agents at Zendesk
Berlin, Germany
Summary
🤩
Rockstar🎓
Top SchoolTiago Araújo is a Senior Software Engineer with 10+ years building scalable, high-performance systems across AI, voice technology, education and real estate. Based in Berlin, he is currently pioneering voice-enabled AI customer support at Zendesk, driving strategic OpenAI partnerships and the production infrastructure that powers conversational agents. A hands-on technical leader and mentor, he consistently ships mission-critical full‑stack and microservices features at scale using Ruby on Rails, Python, TypeScript and modern cloud/DevOps practices. His career spans startups, enterprise and research—roles include CTO at Reev, engineering at Moody’s Analytics and work with the Hasso Plattner Institute—bringing a blend of product focus and academic collaboration. He also holds an MBA from Universidade de São Paulo and leverages a multicultural background (Brazil, Canada, Germany) to inform pragmatic, scalable design decisions.
10 years of coding experience
8 years of employment as a software developer
Visiting Student, Visiting Student at University of ManitobaBachelor's Degree, Bachelor's Degree at Universidade Federal de UberlândiaSummer School, Summer School at Universidade Federal de Minas GeraisUniversity of São Paulo
Portuguese, English, German
Stackoverflow
11reputation
727reached
5answers
0questions
Github Skills (43)
thai9
normalizing9
phonenumber8
prefix8
rails8
rails-engine8
admin7
omniauth7
ruby7
formatting7
phone-number7
http-headers6
ruby-on-rails6
crud6
api6
Programming languages (2)
Github contributions (5)
martinstiago/overwatch-heroes
Mar 2019 - Mar 2019
Contributions:48 pushes in 15 days
feedbackfruits/moodle-vagrant
Dec 2016 - Jan 2017
Contributions:2 PRs, 8 pushes, 2 branches in 6 days
vagrantansibleinstallerapachephp7
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