Summary
Oliver Quinlan is a seasoned user research leader who specializes in government and public services, bringing a decade of experience turning insights into policy and product outcomes. As Lead User Researcher for the Government Digital Service's Technology and Security team, he guides multidisciplinary delivery teams, embeds user-centered design, and champions Secure by Design across central services. He has steered high-impact research across government, including GOV.UK Forms, collaborating with agencies such as HMRC, FCDO, DEFRA, DVSA, Insolvency Service, MCA, and more, while mentoring peers and growing research capability. Prior to GDS, he led impact and research at Raspberry Pi Foundation and held roles at Nesta and Plymouth University, reflecting a strong blend of research leadership, education, and public-sector innovation. Based in London, Oliver combines hands-on user research with strategic leadership, cultivating communities of practice and cross-government Show and Tell events to spread best-practice in user research and accessibility.
10 years of coding experience
6 years of employment as a software developer
Plymouth University
BA, BA at The University of Sheffield
PGCE, PGCE at University of Warwick