Summary
Andrew Ortiz is a ServiceNow Practice Director at Advizex with more than 15 years of IT experience, spanning infrastructure architecture, advisory consulting, and hands-on delivery. He leads strategic ServiceNow implementations and advisory services, guiding ITSM, ITOM, ITBM, DevOps, SecOps, and GRC transformations across financial services, healthcare, retail, and construction services. He also runs resXtech, LLC, providing technical consulting to Columbus-area small businesses with a focus on resilient, secure applications and infrastructure. His background includes infrastructure automation, analytics and monitoring, regulatory audits and BC/DR planning, and enterprise-scale deployments. A collaborative leader, he partners with senior leaders, customers, and technologists to translate complex needs into actionable roadmaps and to upskill teams in ITILv4 and practice development. Based in Columbus, Ohio, he brings architectural depth together with a practical, business-focused approach to delivering measurable value.
9 years of coding experience