Director, CRM And Digital Experience at University of Massachusetts
Massachusetts, United States
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Summary
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Senior
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Top School
Rob Baker is a seasoned technology and product leader directing CRM and digital experience at the University of Massachusetts, where he builds scalable portfolios, leads strong teams, and drives measurable outcomes. With 14 years of cross-sector experience, he blends strategic vision with hands-on delivery across academia, government, and nonprofit organizations. His career spans governance and open data initiatives—from COO at Ushahidi and White House Presidential Innovation Fellow to USAID lead technologist and World Bank open data projects—delivering transparent, data-driven programs at scale. An MBA from the University of Illinois complements his technical and operational expertise, enabling effective stakeholder alignment and funding. Based in Massachusetts, he brings a global perspective from initiatives like launching an open data platform in Sierra Leone to translate ambitious ideas into auditable, scalable solutions.
14 years of coding experience
5 years of employment as a software developer
B.A., Writing & Poetics, Traditional Eastern Arts, B.A., Writing & Poetics, Traditional Eastern Arts at Naropa University
Contributions:26 commits, 28 pushes, 1 comment in 3 months
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Rob Baker - Director, CRM And Digital Experience at University of Massachusetts