Mat Hollingsworth
Group Product Manager - Customer Coach Engagement - ANZ Plus
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolMat Hollingsworth is a seasoned product leader with 10+ years shaping customer engagement and AI-enabled transformations across financial services, retail, and travel. As Group Product Manager at ANZ Plus, he drives an ambitious AI-first roadmap, delivering measurable impact such as a 1.5% reduction in inbound inquiries and a 78% faster QA sampling time by integrating Generative AI. He has led globally distributed teams (16+ people) and built offshore capabilities in Vietnam, mentoring BAs to PMs and elevating product craft across programs. He delivered the Coaches' Workbench—a unified Salesforce-based "single pane of glass" for banker servicing that streamlined workflows and improved wrap times, while establishing a scalable Salesforce foundation for offshore expansion. His career spans Qantas Wine and Qantas Store, leading scalability and headless ecommerce migrations, as well as leadership roles at inoutput and other early digital ventures, with a data-driven approach to growth. Mat is Melbourne-based and holds a BA in Visual Culture and Cultural Studies, blending design sensibilities with product discipline to turn complex requirements into pragmatic, measurable solutions.
11 years of coding experience
12 years of employment as a software developer
VCE, Humanities/Humanistic Studies, VCE, Humanities/Humanistic Studies at St Paul's Anglican Grammar SchoolBachelor of Arts, Visual Culture & Cultural Studies, Bachelor of Arts, Visual Culture & Cultural Studies at Monash University
Spanish, English
Github Skills (6)
gulp6
craft-cms6
craftcms4
development-environment3
vagrant3
cms2
Programming languages (2)
Github contributions (5)
angusfretwell/craftsman
Jan 2015 - Jul 2016
Contributions:1 push, 2 comments, 1 issue in 1 year 6 months
cmsvagrantgulpcraftcraft-cms
mathollingsworth/ghostgatsby
Aug 2019 - Aug 2019
Contributions:5 pushes, 1 branch in 8 days
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.