Summary
Wallace Butler is a results-driven network administrator with eight years of cross-industry IT operations experience, currently advancing his certifications through LeaderQUEST. Based in Brighton, Colorado, he blends ITIL v3 practices with Lean Six Sigma to design repeatable, auditable solutions that prevent reoccurrence of datacenter issues. His track record at SunGard Availability Services includes leading a Six Sigma project to streamline SLA credits, managing firewall upgrades, and building customer feedback loops that inform uptime improvements. Wallace also brings service-oriented experience from healthcare and transportation, having improved provider enrollment processes at Cigna and supported diverse technical environments as a customer service technician and transit operator earlier in his career. He holds a Westwood College IT certificate and a BA in Biological and Physical Sciences from the University of Colorado Boulder, underscoring a broad technical foundation and strong analytical skills.
9 years of coding experience
Certificate, Information Technology, Certificate, Information Technology at Westwood College - Denver North
Bachelor of Arts (B.A.), Biological and Physical Sciences, Bachelor of Arts (B.A.), Biological and Physical Sciences at University of Colorado Boulder