Pranav S - Co-Founder CEO at Chatwoot

Pranav S

Co-Founder CEO at Chatwoot

San Francisco, California, United States

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Summary

🤩

Rockstar

🎓

Top School

Pranav S is a hands-on founder and software leader with 12 years of experience, currently serving as Co-Founder and CEO of Chatwoot, an open-source customer engagement platform based in San Francisco. He blends full-stack engineering (Ruby on Rails, ActionCable, Vue.js) with mobile front-end work in React Native, contributing fixes like socket reconnects, conversation counters, and cross-platform UI updates for Chatwoot’s web and mobile apps. Previously he delivered measurable impact—adding a queuing system to increase analyst throughput, reducing assessment data entry and validation effort by 80%, and cutting mobile development time by 40%—while leading small engineering teams. An active open-source contributor and maintainer, Pranav retains a developer’s focus on reliability and UX while steering product and company growth.

12 years of coding experience

6 years of employment as a software developer

B.Tech, Computer Science, B.Tech, Computer Science at College of Engineering, Trivandrum

Malayalam, English, Hindi

Stackoverflow

Stats

86reputation

34kreached

4answers

4questions

Github Skills (36)

javascript10

ios10

react-native10

ui-components10

rails10

ui-design10

javascripts10

android10

ruby-on-rails10

react10

actioncable9

api-doc9

api9

vue-jsx9

vue-js9

Programming languages (16)

SmartyJavaCSSC++RustElmVueHTML

Github contributions (5)

chatwoot/chatwoot-mobile-app

Nov 2019 - Jan 2023

Mobile app for Chatwoot - React Native

Role in this project:

Front-end Developer

Contributions:43 reviews, 28 commits, 65 PRs in 3 years 2 months

Contributions summary:Pranav primarily contributed to the mobile application's UI and design aspects. Their work included fixing design issues, updating UI designs to match a dashboard, and refactoring components such as `ConversationItem` and `ReplyBox`. Additionally, the user was involved in upgrading the React Native version and making adjustments for proper iPad rendering.

reactreact-nativeeva-designchatwootandroid

chatwoot/chatwoot

Aug 2019 - Jan 2023

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬

Role in this project:

Back-end & Front-end Developer

Contributions:15 releases, 2360 reviews, 772 commits in 3 years 6 months

Contributions summary:Pranav's contributions focused on fixing socket reconnect issues and updating conversation counters, indicating involvement in both front-end and back-end aspects. They modified ActionCable connectors and updated the dashboard's conversation list and API, demonstrating experience with both the client and server-side architecture. The changes spanned across JavaScript, Ruby on Rails, and Vue.js, indicative of a full-stack developer.

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