Summary
Erik Q is a seasoned Application Administrator with eight years of experience delivering reliable IT services and platform optimization for enterprise environments. Currently at EDF Power Solutions North America, he serves as the Freshservice SME, designing automation, integrations, and advanced reporting to align IT services with business needs. His scope spans enterprise application administration, user access management, security compliance, and cross-platform support across Windows, Mac, and Linux, powered by strong Microsoft 365 and Azure expertise. Erik excels at turning data into action, leveraging analytics to track KPIs, drive improvements, and support data-driven decision making, while leading or contributing to IT projects. With a background as a security researcher at HackerOne and Bugcrowd, he brings a proactive security mindset to configuration, access controls, and incident response. Based in San Diego, he combines continuous learning with hands-on mentoring and training to elevate user experiences and stakeholder satisfaction.
8 years of coding experience
4 years of employment as a software developer
Bachelor of Technology (B.Tech.), General Studies, Bachelor of Technology (B.Tech.), General Studies at Grossmont College
Imperial Valley College