Summary
Rick Highness is a seasoned Site Reliability Engineering Manager with over twenty years of hands-on IT leadership and infrastructure experience. He currently leads SRE at Kount, an Equifax Company, focusing on reliability, monitoring, and scalable operations. Rick has a track record of building centralized monitoring, incident response, and disaster recovery capabilities—spanning Nagios, Splunk, MySQL replication, and 24/7 NOC documentation systems. His career includes leadership roles at Yahoo!, VSP Global, and Premier Retail Networks, where he drove deployment efficiency, outage analysis, and cross-team collaboration to keep critical services online at scale. A proven communicator and coach, Rick pairs tactical planning with diplomacy to align diverse stakeholders around reliable, cost-effective IT solutions. Based in Meridian, Idaho, he brings a broad history of enabling mission-critical platforms across media, healthcare, finance, and retail.
9 years of coding experience
29 years of employment as a software developer