Mauro Failli
Director, Technical Advisor Operations, Twilio Executive Engagement Programs
Gambrills, Maryland, United States
Summary
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SeniorMauro Failli is a seasoned technology executive and CX strategist currently directing Technical Advisor Operations for Twilio Executive Engagement Programs. With 20+ years in communication technologies, IT service management, lifecycle frameworks, and customer engagement, he leads global CX initiatives and the Twilio Foundry practice. He enables customers to realize engagement visions through reference architectures, milestone planning, and structured success criteria via diverse stakeholder dialogues. His career spans leadership roles at Twilio (Foundry, Horizons, Solutions Architect), as well as prior positions at SPS, Mitel Networks, Apple, and Maryland Telephone, reflecting a strong blend of engineering, architecture, and sales engineering. Based in Gambrills, Maryland, Mauro combines technical depth with strategic facilitation to disrupt CX and translate ambitious concepts into measurable, scalable outcomes.
8 years of coding experience
14 years of employment as a software developer
Spanish, French, ItalianGithub contributions (3)
mfailli/engagement-cards
Feb 2021 - Mar 2021
Contributions:1 branch in 13 days
mfailli/twilio
Aug 2017 - Aug 2017
Contributions:1 branch in 1 day
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