Rafael Gozzi
Customer Assistant at Lidl Ireland
Leinster, Ireland
Summary
👤
Senior🎓
Top SchoolRafael Gozzi is a versatile IT professional with eight years of experience spanning IT support and an expanding software development skill set. He has mastered Windows environments, hardware, and network troubleshooting while driving process improvements, training, and clear documentation that cut new-user support requests and boosted response times. Recently, he has shifted toward software development, gaining hands-on work with Java, Spring Boot, RESTful APIs, Angular, and SQL to deliver scalable applications. He routinely collaborates with developers to diagnose issues, migrate data, and implement ticket-prioritization strategies (GUT matrix) that improved response efficiency by about 20%. He holds a Bachelor's in Information Systems from UNINOVE and is currently pursuing a Higher National Diploma in Computer Science from the National College of Ireland (First-Class Honours), reflecting a strong commitment to continuous learning. Based in Leinster, Ireland, he seeks IT/Application Support, Technical Support Engineering, or Software Development roles where he can blend operations reliability with modern development.
8 years of coding experience
6 years of employment as a software developer
Higher National Diploma, Computer Science, First-Class Honours, Higher National Diploma, Computer Science, First-Class Honours at National College of IrelandBachelor's degree, Information Technology, Bachelor's degree, Information Technology at UNINOVE
English, PortugueseProgramming languages (4)
Github contributions (5)
Rafaelcerq28/Agenda
Mar 2019 - Mar 2021
Contributions:5 commits, 4 pushes, 1 branch in 2 years
Rafaelcerq28/DB_Java
Oct 2018 - Apr 2019
Testes com banco de dados Java
Contributions:21 PRs, 40 pushes, 13 branches in 6 months
testesdadosbanco-de-dadosbancojava
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