Aaron Hatton is a digital customer success program manager with 10 years of experience across IT, software development, and cybersecurity, currently shaping PVcase's digital CS strategy from New York. At Gainsight, he built and executed a digital CS program that delivered an 84% increase in new user retention, a 400% rise in webinar registrations, and a 24% uplift in daily active users. He also accelerated time-to-value from six months to four months through omnichannel automation and saved post-sales teams 200+ hours per month. Aaron has led CS teams and formalized CS functions while integrating IT and security operations, with leadership roles at Safeter and a cybersecurity-focused stint at Research & Innovation Co. He actively shares knowledge through blogs, webinars, and Pulse-style engagements to help customers realize value faster. Based in New York, he combines hands-on delivery with strategic program leadership to scale digital customer success across startups, growth-stage, and enterprise environments.
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