Tyler Conlee
Head Of Support at HumanSignal
Beaverton, Oregon, United States
Summary
🤩
Rockstar🎓
Top SchoolTyler Conlee is Head of Support at HumanSignal and a support operations leader with 10 years of experience building scalable support and internal tooling for developer-focused companies. At CircleCI he architected Zendesk to absorb 60% ticket growth, raised CSAT from 86% to 98%, cut incident response time by 84%, and consolidated tooling to save over $75k annually. He excels at bridging engineering and customer-facing teams, having risen from technical support roles to lead cross-functional initiatives across sales, finance, and operations. Based in Beaverton, Oregon, he pairs hands-on technical experience (PHP backends and early mobile app work) with a focus on measurable process and product improvements.
11 years of coding experience
10 years of employment as a software developer
No degree, General Education, No degree, General Education at Portland Community College
English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (45)
data-labeling10
slack-bot10
bounding-box10
labeling10
point-clouds10
label10
image-classification10
annotations10
semantic-segmentation10
api-blueprint10
standardized10
training-data10
image-annotation10
circleci10
relic10
Programming languages (3)
Github contributions (5)
TylerConlee/slab
Oct 2017 - Apr 2020
Slack bot monitoring upcoming SLA breaches in Zendesk
Contributions:8 releases, 1256 commits, 858 PRs in 2 years 6 months
breachesbotzendeskslack-botslack
classicvalues/Deskmate
Nov 2020 - Aug 2021
A Slack integration for managing Zendesk
Contributions:149 commits in 9 months
slackslack-integrationzendesk
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