Ibrahim Rodríguez
Customer Care Specialist at Playtomic
Terrassa, Catalonia, Spain
Summary
👤
Senior🎓
Top SchoolIbrahim Rodríguez is a seasoned fraud prevention and customer success specialist with over 11 years of global experience in analytics, fraud prevention, and intellectual property protection. Based in Terrassa, Spain, he blends hands-on data analysis (SQL, Tableau, Power BI) with a customer-first mindset to detect risk, reduce losses, and boost satisfaction. At Envato, he optimized fraud detection with Kount, managed refunds and disputes via PayPal, Braintree, and Recurly, and led IP protection campaigns that safeguarded the rights of over 81,000 authors. He planned and executed high-volume campaigns to remove illegal content across websites and social platforms, collaborating with Customer Success to shorten resolution times. He is currently pursuing a Master in Business Intelligence and Data Analytics at IEBS Biztech School while serving as Partner Success Specialist - Long Tail at Playtomic, focusing on scalable, data-driven outcomes. Eager to grow, he aims to bring advanced reporting and analytics to a forward-thinking team and elevate fraud prevention and customer success to the next level.
11 years of coding experience
Máster en Business Intelligence y Análisis de Datos, Business/Office Automation/Technology/Data Entry, Máster en Business Intelligence y Análisis de Datos, Business/Office Automation/Technology/Data Entry at IEBS Biztech School
Italian, English, Spanish, Catalan
Github Skills (8)
factor10
authentication10
sms10
security10
hardware9
auth9
ruby9
2factor9
Programming languages (1)
Github contributions (1)
2factorauth/twofactorauth
May 2014 - May 2014
List of sites with two factor auth support which includes SMS, email, phone calls, hardware, and software.
Contributions:4 commits in 2 days
phone2factorcallstwofactorauthsecurity
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