Cat Burston
Senior Customer Service Representative
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolCat B is a seasoned customer-centric software engineer and support professional with 11 years of experience spanning front-end, full-stack development, and technical consulting. Based in Melbourne, she has delivered remote senior customer support at Front App and previously guided global teams at Contentful, PocketSmith, Teads.tv, and Deloitte across Australia, Germany, France, and New Zealand. She blends hands-on development with a strong focus on user experience, having built internal tools (an error-lookup browser extension and a Slack bot) to empower support and streamline workflows. Her career includes Deloitte learning solutions for Siemens, BASF and Bayer, and a notable Ironhack web development bootcamp completion, underscoring adaptability and continuous learning. She holds a Bachelor of Business in Information Systems from RMIT and has a track record of translating complex technical requirements into practical, future-proof product feedback for engineering teams. Fluent across multiple regions and cultures, she excels at bridging customers, product, and engineering to deliver reliable, scalable software solutions.
11 years of coding experience
6 years of employment as a software developer
Ironhack Web Development Bootcamp, Computer Software and Media Applications, Finalist, Ironhack Web Development Bootcamp, Computer Software and Media Applications, Finalist at Ironhack Web Development BootcampInternational Baccalaureate, English, Physics, International Baccalaureate, English, Physics at Lauriston Girls' SchoolBachelor of Business, Information Systems, Bachelor of Business, Information Systems at RMIT University
English, German, French
Stackoverflow
2,923reputation
154kreached
1answer
6questions
Github Skills (16)
recipe7
nested-forms6
greasemonkey6
has-many-through6
planning6
google-closure-compiler6
javascript6
to-do-list6
forms6
loops6
react5
recipes4
lists4
markdown1
pandoc1
Programming languages (2)
Github contributions (5)
catburston/menu-app
Nov 2014 - Mar 2022
An app for storing recipes, planning our weekly dinners and managing shopping lists
Contributions:51 commits, 32 pushes, 4 branches in 7 years 4 months
reactrecipesrecipestoringlists
catburston/catburston.github.io
May 2016 - Sep 2019
Contributions:25 pushes, 1 branch in 3 years 5 months
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