Cat B is a seasoned customer-centric software engineer and support professional with 11 years of experience spanning front-end, full-stack development, and technical consulting. Based in Melbourne, she has delivered remote senior customer support at Front App and previously guided global teams at Contentful, PocketSmith, Teads.tv, and Deloitte across Australia, Germany, France, and New Zealand. She blends hands-on development with a strong focus on user experience, having built internal tools (an error-lookup browser extension and a Slack bot) to empower support and streamline workflows. Her career includes Deloitte learning solutions for Siemens, BASF and Bayer, and a notable Ironhack web development bootcamp completion, underscoring adaptability and continuous learning. She holds a Bachelor of Business in Information Systems from RMIT and has a track record of translating complex technical requirements into practical, future-proof product feedback for engineering teams. Fluent across multiple regions and cultures, she excels at bridging customers, product, and engineering to deliver reliable, scalable software solutions.
11 years of coding experience
6 years of employment as a software developer
Ironhack Web Development Bootcamp, Computer Software and Media Applications, Finalist, Ironhack Web Development Bootcamp, Computer Software and Media Applications, Finalist at Ironhack Web Development Bootcamp
International Baccalaureate, English, Physics, International Baccalaureate, English, Physics at Lauriston Girls' School
Bachelor of Business, Information Systems, Bachelor of Business, Information Systems at RMIT University
Contributions:25 pushes, 1 branch in 3 years 5 months
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Cat Burston - Senior Customer Service Representative