Hilary Barr
UX Researcher IV at Lumen Technologies
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolHilary Barr is a seasoned UX researcher with 11+ years in design and technology, currently applying rigorous user research at Lumen Technologies as a UX Researcher IV. She has led strategy and research efforts across health, education, and financial services, turning insights into measurable product improvements and stakeholder alignment. Her work spans in-depth interviews, usability testing, journey mapping, and quantitative analysis, with proven impact such as boosting NPS from 76 to 84 at UnitedHealthcare and reducing onboarding drop-off by 40% at CollegeData. She combines strong research leadership with empathy and strategic thinking, bridging designers, engineers, clinicians, and executives to drive customer-centric outcomes. With an MS in Human Factors in Information Design and a BS in Mechanical Engineering with a psychology concentration, she brings a rigorous, interdisciplinary approach to solving complex user problems. Based in New York, she thrives on turning granular data into practical, scalable product decisions and improving accessibility, inclusion, and user experience at scale.
11 years of coding experience
7 years of employment as a software developer
Master of Science - MS, Human Factors in Information Design, High Distinction, Master of Science - MS, Human Factors in Information Design, High Distinction at Bentley University - McCallum Graduate School of BusinessNon-Matriculated, Anatomy & Physiology, Non-Matriculated, Anatomy & Physiology at NYU Steinhardt School of Culture, Education, and Human DevelopmentBachelor of Science - BS, Mechanical Engineering, Concentration in Social Psychology, Bachelor of Science - BS, Mechanical Engineering, Concentration in Social Psychology at University of Rochester
English, Spanish
Github Skills (14)
istanbul9
code-coverage8
codemod7
cjs7
argv5
command-line-interface5
javascript5
ava5
jscodeshift4
cli4
command-line3
database2
station2
pouchdb1
Programming languages (2)
Github contributions (5)
sudzy-group/cordova-plugin-paybutton
Mar 2017 - Mar 2017
Contributions:2 PRs, 11 pushes, 2 branches in 11 days
hilarybarr/DBCBnB
Jan 2015 - Feb 2015
Contributions:3 PRs, 9 pushes, 1 branch in 1 day
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