Nitish Patel is a Desktop Support Engineer based in Delhi with over five years of hands-on experience delivering end-to-end desktop and AV/VC support across retail and corporate environments. AZ-100 certified, he specializes in Windows deployment, hardware troubleshooting, Office 365, Citrix and Microsoft Azure while also managing enterprise conferencing systems (Zoom, Polycom, Teams) and performing proactive health checks and Business Verification Testing after network changes. At NTT DATA he combines ServiceNow-based ticketing, monitoring dashboards, and SOP/knowledge-base development to reduce downtime and streamline setups for internal and international events. Known for calm, fast diagnosis under pressure and strong communication, he focuses on improving IT reliability and user productivity. He holds a BCA and MCA from Mangalam School of Management & Technology.
5 years of coding experience
3 years of employment as a software developer
12th, 12th at Bihar School Examination Board (BSEB)
Master of Computer Applications, Master of Computer Applications at Mangalam School of Management & Technology
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