Nicole Graves is a pragmatic technology leader and current Director at the U.S. Department of Veterans Affairs in Austin, Texas, with a long track record of delivering complex IT and software programs across federal and state agencies. She has repeatedly rescued and modernized mission‑critical initiatives—most recently turning around a failed ServiceNow implementation and overseeing major upgrades such as Oracle Tuxedo—while applying ITIL and Agile practices. Her background spans hands‑on systems administration, cloud and security training (AWS, Centrify), PMP/ITIL credentials, and leadership roles from PMO lead to running her own IT services company. An unusual pivot from an early career as a certified surgical technologist underscores her operational rigor and attention to process, and she also maintains a "Delta portfolio" on GitHub reflecting ongoing technical curiosity.
4 years of coding experience
13 years of employment as a software developer
Agile Project Management, Agile Project Management at Texas Dept of State Health Services
PMP exam prep, Project Management, PMP exam prep, Project Management at Center for Learning Management
eG Certified Engineer, Information Technology, Certified, eG Certified Engineer, Information Technology, Certified at eG Innovations
Centrify Training Workshop, Centrify Training Workshop at Centrify
ITIL Foundation v3 Certified, Information Technology, Certified, ITIL Foundation v3 Certified, Information Technology, Certified at CSME - Certification Subject Matter Experts
Information Technology, Information Technology at Palestra Training
Cloud Workshop, Cloud Workshop at Amazon Web Services
ITIL Practitioner, ITIL Practitioner at New Horizons Computer Learning Centers
Certification, Windows Advanced Server 2003, Certification, Windows Advanced Server 2003 at CareerTrack
MCO, Computer Science, MCO, Computer Science at MCED, School of Business and Technology
Windows Server 2008 R2 - Configuring and Troubleshooting Active Directory, Computer Science, Windows Server 2008 R2 - Configuring and Troubleshooting Active Directory, Computer Science at New Horizons
Business Analysis & Project Management, Business Analysis & Project Management at St. Edward's University
🦄 🦄 🦄 Peripheral smart contracts for interacting with Uniswap v3
Contributions:3 reviews in 3 months
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Nicole Graves - Director at U.S. Department of Veterans Affairs