Bradley Lacke
Help Desk Team Lead at Everox
Columbus, Ohio, United States
Summary
👤
Senior🎓
Top SchoolBradley Lacke is a results-driven customer success and operations leader based in Columbus, Ohio, weaving design, storytelling, and technical support into scalable user experiences. In Bernie Sanders For President, he currently leads the inbound help desk, launching a hotline and managing approximately 3,000 daily Zendesk tickets to support volunteers, fundraising, and operations. At Everox, he designs complex digital end-user journeys with a team of five and delivers client presentations for multiple engagements each month. Earlier at Justice Democrats, he migrated from Nationbuilder to FreshDesk, achieving a 98% solve rate on high-volume email support and driving ongoing process improvements. He also maintains self-employed illustration and storyboard work with Frameworks Artists Inc., leveraging creative skills to enhance communication, and holds a BA in Political Science from Ohio University.
9 years of coding experience
BA, Political Science, BA, Political Science at Ohio University
Spanish, Italian
Stackoverflow
9reputation
1kreached
0answers
3questions
Github Skills (25)
javascript10
css10
ruby10
html10
nodejs10
web-development10
ruby-on-rails10
mlab6
mongodb6
ejs6
cloud9-ide6
html56
livereload6
regex6
connect-flash6
Programming languages (3)
Github contributions (5)
thedodus/BradLacke.com
Jul 2016 - Feb 2020
Contributions:1 push, 1 branch in 3 years 7 months
thedodus/google_homepage
Jun 2020 - Sep 2020
Contributions:8 pushes, 1 branch in 2 months
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