Summary
Bradley Lacke is a results-driven customer success and operations leader based in Columbus, Ohio, weaving design, storytelling, and technical support into scalable user experiences. In Bernie Sanders For President, he currently leads the inbound help desk, launching a hotline and managing approximately 3,000 daily Zendesk tickets to support volunteers, fundraising, and operations. At Everox, he designs complex digital end-user journeys with a team of five and delivers client presentations for multiple engagements each month. Earlier at Justice Democrats, he migrated from Nationbuilder to FreshDesk, achieving a 98% solve rate on high-volume email support and driving ongoing process improvements. He also maintains self-employed illustration and storyboard work with Frameworks Artists Inc., leveraging creative skills to enhance communication, and holds a BA in Political Science from Ohio University.
9 years of coding experience
BA, Political Science, BA, Political Science at Ohio University
Spanish, Italian