Summary
Federico Moretti is a seasoned software professional and services leader based in Lombardy, Italy, with a track record of delivering AI-powered customer engagement solutions. In his current roles at Covisian and Esosphera - Smile CX Gaia, he combines front-end expertise with cloud-native back-end work on AWS, including Lambda, DynamoDB and Secrets Manager. He has hands-on experience across Angular, Next.js, Stencil.js, and Vue.js, and has led a global three-person team to implement homegrown solutions for BPO markets, coordinating migrations between CTI platforms like Amazon Connect and Genesys. Federico designs analytics dashboards (Kibana, QuickSight) to monitor client KPIs and informs decisions with SQL data hosted on Aurora, while building AI-driven workflows that integrate Node-RED, n8n, and LLM-based chatbots. With a Master’s in Communication of Science and Sustainable Innovation and a background in science communication, he uniquely blends technical delivery with cross-cultural leadership and client-facing credibility.
10 years of coding experience
5 years of employment as a software developer
High School Diploma, Classical Studies, 74/100, High School Diploma, Classical Studies, 74/100 at Liceo Classico Statale “Ernesto Cairoli”
Bachelor’s Degree, Communication Sciences, 110/110L, Bachelor’s Degree, Communication Sciences, 110/110L at Università degli Studi dell'Insubria
Master’s Degree, Communication of Science and Sustainable Innovation, Master’s Degree, Communication of Science and Sustainable Innovation at Università degli Studi di Milano-Bicocca
Italian, English, Spanish, French