Sebastien Sim
Lead, Customer Engagement And Servicing at StarHub
Singapore
Summary
👤
Senior🎓
Top SchoolSebastien Sim is a seasoned product and customer-engagement leader with 10 years' experience spanning startups, fintechs, and multinational companies. At StarHub, he leads customer engagement and servicing, shaping end-to-end digital experiences in a telco context. Previously at ByteDance, he spearheaded APAC go-to-market and product localisation for SealSuite, delivering rapid multi-country deployment and securing regulatory milestones (IMDA and SOC2). His track record includes architecting DBS's AI-powered chatbot Digibot—onboarding 1M+ users—and leading a full-stack Digibank rebuild that fueled digital banking awards and growth. He co-founded Kaja, building a smart travel itinerary recommender used by over 6,000 users, demonstrating hands-on leadership from concept to scale. Based in Singapore with a MIS background, he thrives on turning ideas into revenue through cross-functional collaboration, design thinking, and strategic partnerships.
11 years of coding experience
8 years of employment as a software developer
Bachelor of Science (B.S.) Business Management in Information System, Management Information Systems, General, Bachelor of Science (B.S.) Business Management in Information System, Management Information Systems, General at Singapore Management University
Chinese, English
Stackoverflow
1reputation
117reached
0answers
2questions
Github Skills (7)
json6
locking6
google-geocoding-api6
javascript6
meteor6
google-maps6
java6
Github contributions (5)
sebastiensim/scrapyourcar
Sep 2015 - Nov 2015
Contributions:25 pushes, 2 branches in 2 months
sebastiensim/feedback-fire
Feb 2015 - Mar 2015
Contributions:26 pushes in 20 days
gatheringfirebasefeedbackangularangularfire
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