Summary
Aaron Castillo is an experienced IT support analyst with 11 years delivering secure, reliable IT and AV operations across hybrid, remote, and on-site environments in the Bay Area. He’s supported thousands of employees and C-suite executives at scale, leading white-glove concierge desks, enterprise onboarding, and flawless hybrid events for audiences of 1,400+ attendees. Proficient with Okta, Jamf, ServiceNow, PowerShell, and GPO automation, he focuses on reducing downtime and streamlining workflows while maintaining conference room and event uptime. Aaron mentors junior technicians and builds onboarding documentation that accelerates team readiness and operational consistency. He’s equally comfortable troubleshooting mission-critical surgical IT systems as he is orchestrating large-scale All Hands meetings—bringing calm, methodical problem solving to high-pressure situations. Based in San Jose, he pairs technical rigor with a knack for thoughtful user experience that keeps organizations running smoothly.
11 years of coding experience
9 years of employment as a software developer
Associate's degree Enterprise Security, Associate's degree Enterprise Security at De Anza College
English