Summary
Aaron Griffin is a seasoned IT professional with 20 years of hands-on experience in network administration, NOC operations, and customer-facing technical support, currently serving as Senior Technical Representative at Surf Internet. He specializes in triaging complex incidents, manual provisioning of fiber and wireless equipment, and bridging Tier 1β3 support to keep residential and commercial networks reliable. Aaron has run his own IT services business, managed IT operations for multi-site environments, and led cross-functional teams to deliver practical, uptime-focused solutions. Based in Michigan City, Indiana, he combines frontline troubleshooting with process improvement and documentation discipline, and maintains a public technical presence via his GitHub pages. Colleagues rely on him for steady escalation management and pragmatic fixes when automation fails.
20 years of coding experience
4 years of employment as a software developer
Diploma, General Studies, 2.95, Diploma, General Studies, 2.95 at Michigan City High School
Dual-Credit Certificate, Network and System Administration/Administrator, 3.5, Dual-Credit Certificate, Network and System Administration/Administrator, 3.5 at AKS Career Center
English