Aaron H
Technical Support Manager at Affinity.co
Stow, Ohio, United States
Summary
👤
Senior🎓
Top SchoolAaron H is a Technical Support Manager and former web developer with 10 years of experience blending customer-facing support, automation, and hands-on engineering. At Affinity.co he progressed from Technical Support Engineer to manager, reducing churn through automation, diagnosing bug trends, and helping customers integrate via APIs and webhooks. He previously raised a university website’s accessibility from 70% to over 90% while building tools and training staff to sustain improvements. Comfortable in both technical and client-facing roles, he brings a developer’s mindset to support operations and a track record of turning recurring issues into scalable processes. Based in Stow, Ohio, he pairs practical product troubleshooting with a history of sales and repair leadership that drives measurable service and revenue gains.
10 years of coding experience
1 year of employment as a software developer
Software Engineer / Web Development, Software Engineer / Web Development at Dev BootcampComputer Science, 3.5 GPA, Computer Science, 3.5 GPA at Las Positas College
English, Chinese
Github Skills (15)
api9
api-documentation9
slate7
markdown7
openapi6
static-site-generator5
rest-api4
nodejs4
rest4
collaboration2
api-platform2
postman2
trading1
documentation1
lifecycle1
Programming languages (3)
Github contributions (5)
Aaron1515/cp20171030
Oct 2017 - Feb 2018
Contributions:251 PRs, 217 pushes, 24 branches in 3 months
Aaron1515/WorkOutTracker
Apr 2016 - Nov 2016
Contributions:185 commits, 116 PRs, 109 pushes in 7 months
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