Abbey Kos
Deputy Chief Customer Experience Officer, Office Of The Governor at New York State Executive Chamber
New York, New York, United States
Summary
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Senior🎓
Top SchoolAbbey Kos is a public-sector design and strategy leader with two decades of experience making governments more user-centered and effective, now serving as Deputy Chief Customer Experience Officer in the New York Governor’s Office. She blends content strategy, change leadership, and digital experience expertise gained at 18F and Amazon Web Services to improve citizen-facing services for state and local governments. Abbey has a track record of building multidisciplinary teams and translating policy goals into clear, usable digital experiences informed by her LSE master’s in Politics and Communication. Equally comfortable in strategy rooms and hands-on content work, she has steered transformation efforts across government and the private sector and advised non-profits as a board member. A New York–based communicator with roots in creative writing, she brings a rare combination of storytelling craft and systems thinking to complex civic problems.
8 years of coding experience
1 year of employment as a software developer
BA, Communication, English (Creative Writing), BA, Communication, English (Creative Writing) at Hiram CollegeLondon School of Economics and Political Science
Github Skills (17)
policies6
recurly5
artifacts5
bosh5
cloud-foundry4
sap-cap4
creative-commons4
pcf4
oms4
react3
sap-hana3
itil3
continuous-delivery2
javascript2
edtech2
Programming languages (4)
Github contributions (5)
18F/cv_faq
Mar 2020 - Apr 2020
A Coronavirus FAQ for the United States of America
Contributions:126 commits, 4 PRs, 3 pushes in 1 month
americaunited-states-of-america
abbeykos/test
May 2018 - May 2018
Contributions:2 PRs, 1 push, 3 branches in 1 day
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