Abby Dong
Director Of User Content & Strategy
Chanhassen, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolAbby Dong is a content strategist and UX writer with eight years of experience shaping UI microcopy, implementing CMS solutions, and leading cross-functional content initiatives for enterprise software. As Director of User Content & Strategy at NUWAVE and former Senior Technical Writer at C.H. Robinson, she has scaled CMS rollouts to 200+ authors, established tone-of-voice standards, and integrated content workflows into product development. Abby combines hands-on editing and coaching with project management chops, consistently improving publishing speed, clarity, and usability across multiple products. Her background in sign language interpretation and technical support gives her a unique empathy for accessibility and diverse communication needs that informs her content decisions. She holds an MS in Technical Communication & Rhetoric and is known for mentoring non-writers to raise writing quality across teams.
8 years of coding experience
Master of Science of Technical Communication & Rhetoric, Master of Science of Technical Communication & Rhetoric at Metro State UniversityBachelor of Arts (B.A.) Sign Language Interpretation and Translation, Bachelor of Arts (B.A.) Sign Language Interpretation and Translation at Augustana University (SD)
Github Skills (21)
powershell9
azure8
azure-devops8
editor8
typescript8
microsoft8
devops8
electron7
vscode-extension7
vscode7
visual-studio6
visual-studio-code6
constructor5
trainer4
windows-forms3
Programming languages (6)
Github contributions (5)
abby-d-chr/ch-robinson.github.com
May 2018 - Sep 2018
CH Robinson Engineering Blog
Contributions:2 pushes in 4 months
engineering-blogreactengineering
abby-d/hank
May 2023 - May 2023
Can we fine-tune an LLM into a style guide editor?
Contributions:2 pushes in 1 day
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