Summary
Abdelrahman Rafaat is a versatile Social Media Marketing Specialist and customer service professional based in Cairo with 10 years of experience across banking, real estate sales, and freelance digital marketing. He pairs a practical IT background from El Shorouk Academy with hands-on skills in data analysis, account management, and organization to drive measurable engagement and client satisfaction. Previously a Customer Service Agent at the National Bank of Egypt, he brings a disciplined, compliance-minded approach to client interactions and problem resolution. Currently balancing roles in freelance social media work and sales for a real estate firm, he blends creative campaign execution with sales-driven insights to convert leads. Known for reliable time management and a knack for translating service metrics into actionable marketing tactics, he thrives at the intersection of customer experience and digital growth.
10 years of coding experience
Associate's degree, Information Technology, Associate's degree, Information Technology at El Shorouk Academy