Abel Santamarina is a Customer Success Engineer based in Miami with four years of experience bridging security operations and customer-facing technical support. He currently helps enterprise customers at Palo Alto Networks translate complex security products into reliable, operational solutions, drawing on prior roles in SOC and incident coordination. His background includes hands-on SOC analysis and IT security operations for hospitality and telecom environments, giving him a practical grasp of incident response, threat detection, and stakeholder communication. Abel also holds a master’s in electrical engineering and signal processing, a foundation that informs his analytical approach to security telemetry and systems troubleshooting. Colleagues value his ability to turn deep technical detail into clear action plans for customers and operations teams.
3 years of coding experience
3 years of employment as a software developer
Ingeniero en Telecomunicaciones y Electronica, Ingeniería eléctrica, electrónica y de comunicaciones, Ingeniero en Telecomunicaciones y Electronica, Ingeniería eléctrica, electrónica y de comunicaciones at Instituto Superior Politécnico Jose Antonio Echeverria
Pontifical Catholic University of Rio de Janeiro
Bachillerato, Bachillerato at IPVCE Vladimir I. Lenin
Demisto is now Cortex XSOAR. Automate and orchestrate your Security Operations with Cortex XSOAR's ever-growing Content Repository. Pull Requests are always welcome and highly appreciated!
Contributions:8 PRs, 40 pushes, 8 branches in 2 years 5 months
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Abel Santamarina - Customer Success Engineer at Palo Alto Networks