Abhijit Kini
Head Of Customer Experience And Support, Senior Director at Supio
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolAbhijit Kini is a customer experience and support leader with over a decade of experience turning support organizations into strategic growth engines for SaaS and enterprise cloud businesses. He has a track record of delivering measurable impact—unblocking over $1B in Microsoft deals, driving $1.5M in annual savings at Oracle, and sustaining multi-year streaks of 95%+ SLA and CSAT at Highspot while launching paid support offerings. A hands-on operator who built global teams across three continents, he combines process, measurement and career-path design to reduce ticket volume, monetize support, and maintain zero regrettable attrition. He specializes in using AI and digital e‑touch programs to scale high-value human interactions and embed support into product and revenue motions. Based in Seattle, he blends enterprise program management rigor with startup speed, advising AI-first and SaaS companies on turning support into predictable revenue.
10 years of coding experience
18 years of employment as a software developer
Master of Science (MS) Information Systems, Master of Science (MS) Information Systems at Arizona State UniversityBachelor of Engineering (B.E.) Mechanical, Bachelor of Engineering (B.E.) Mechanical at Manipal Institute of Technology
English, Kannada, Konkani
Github Skills (11)
ejs8
spring-boot7
nodejs7
saas7
docker6
aws6
java6
golang5
kubernetes4
mesos2
nomad2
Programming languages (2)
Github contributions (5)
abhijitkini/node-express
Mar 2016 - Feb 2017
Contributions:1 PR, 7 pushes, 2 branches in 10 months
aws-ebdeploymentnode-jsnodejsaws
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