Summary
Abhishek Mishra is an experienced IT leader and Director of Partner Alliances based in Rochester, NY, with nearly two decades of technical experience and a decade focused on service delivery and engineering leadership. He has a proven track record at Tata Consultancy Services and Quadrant Technologies driving service transformations, managing multi-million dollar portfolios, and improving operational metrics such as MTTA, MTTM and MTTE by orders of magnitude. Known for building high-performing teams (reducing attrition, improving upskilling and sustaining 98% customer satisfaction) he blends SRE, cloud networking (Azure), and delivery management to reduce cost and noise while increasing visibility via dashboards and automation. He introduced agile and risk management practices across large programs, led smooth transitions from incumbents, and delivered measurable cost savings and SLA improvements. An AI engineer by interest with hands-on automation pedigree, he pairs deep operational rigor with partner-facing strategic leadership. Notably, he has repeatedly turned manual processes into automated systems that saved hours per workflow and materially improved client outcomes.
8 years of coding experience
16 years of employment as a software developer
Savitribai Phule Pune University
English, Hindi