Abigail Richardson
Team Lead - Support at PostHog
Ireland
Summary
🤩
Rockstar🎓
Top SchoolAbigail Richardson is a technical support leader with six years of experience scaling customer-facing engineering teams and processes across observability and error-monitoring products. Currently Team Lead - Support at PostHog, she progressed internally from hands-on Technical Support Engineer to lead, after earlier roles building and growing Customer Engineering teams at Bugsnag/SmartBear where she took a team from two to nine engineers across five locations. She combines deep technical troubleshooting and release experience from a Java/AWS background with strategic work—designing enterprise support offerings, onboarding programs, hiring practices, and improving CSAT and SLA performance above 90%. Colleagues rely on her as an SME and escalation point who bridges product, engineering and sales to solve complex customer issues. Trained in electronic engineering with a background in signal processing and UI research, she brings analytical rigor and a user-centric mindset to support operations.
6 years of coding experience
9 years of employment as a software developer
International Baccalaureate, International Baccalaureate at International School of BrusselsMaster's degree, Electronic Engineering with Music Technology Systems, 2:1, Master's degree, Electronic Engineering with Music Technology Systems, 2:1 at The University of York
French, German, Spanish
Github Skills (97)
error-reporting10
python10
data-warehouse10
testing10
web-analytics10
reporter10
error-messages10
javascript10
posthog10
feature-flags10
session-replay10
recording10
gatsby10
cdp10
exceptions10
Programming languages (9)
Github contributions (5)
bugsnag/abigail-test
Jul 2019 - Jul 2021
Contributions:4 comments, 60 issues in 2 years
lb-superday/posthog
Jan 2025 - Jan 2025
🦔 PostHog provides open-source web & product analytics, session recording, feature flagging and A/B testing that you can self-host. Get started - free.
Contributions:2 pushes in 1 day
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