Adam Cottrell
System Support Specialist III at GTS Technology Solutions
Austin, Texas, United States
Summary
👤
Senior🎓
Top SchoolAdam Cottrell is a seasoned IT support specialist based in Austin, Texas, with over 15 years of enterprise technical support experience and eight years of documented professional experience across telecom, healthcare, and public sector environments. Currently a System Support Specialist III at GTS Technology Solutions, he delivers Level I support for Texas Health and Human Services, troubleshooting hardware, software, and remote connectivity while maintaining high performance in hybrid work settings. His background includes Tier II/III escalation work for major providers like AT&T and Cricket Wireless, where he handled complex data/network diagnostics and supported incubated product rollouts. Adam brings hands-on familiarity with a broad toolset—SCCM, Dameware, SolarWinds, CnMaestro, Active Directory and multiple ticketing systems—plus practical RF operations experience coordinating field technicians. A former Army Information Technology Specialist, he blends disciplined, standards-driven practices with customer-facing empathy and a knack for simplifying technical problems for non-technical users. Colleagues value his steady escalation judgment and ability to keep multi-vendor systems running under pressure.
8 years of coding experience
4 years of employment as a software developer
Information Systems Speciliast, Information Systems Speciliast at United Army Signal SchoolAssociate of Science (A.S.) Networking and Security Management, Associate of Science (A.S.) Networking and Security Management at ECPI University
Github Skills (15)
foundry10
vtt10
dfinity7
ring7
shadow7
advertising5
python5
lookup5
ios4
packaging4
packager4
android4
genesys2
dice2
chat1
Programming languages (5)
Github contributions (5)
ThroughlyDruxy/tor1e-npc-parser
Mar 2022 - Dec 2023
Contributions:7 releases, 21 pushes, 2 branches in 1 year 9 months
ThroughlyDruxy/tor2e-npc-parser
Jan 2022 - Nov 2022
Creates an npc from adversary statblocks for The One Ring 2e system
Contributions:16 releases, 105 commits, 6 PRs in 9 months
adversaryringshadownpcdfinity
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