Adam Defeo
IT Customer Escalations Manager
Fort Lauderdale, Florida, United States
Summary
👤
Senior🎓
Top SchoolAdam Defeo is an IT Customer Escalations Manager with a decade of experience at Granite Telecommunications, specializing in web services integration, deployment, and performance troubleshooting. He progressed through roles from Business Analyst to Web Services Engineer and now leads cross-functional incident resolution, blending technical depth with customer-facing ownership. Adam pairs hands-on architecture and development experience with stakeholder management to drive customer satisfaction and retention for complex enterprise integrations. He is pursuing a Master of Management and holds a Masters-level certification in Business Analysis, reflecting a commitment to bridging technical solutions with business outcomes. Based in Fort Lauderdale, he brings a pragmatic, continuous-learning approach and a background in hospitality management that informs his emphasis on service and process.
10 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Information Technology, 3.7, Bachelor's degree, Information Technology, 3.7 at Granite State CollegeBachelor of Applied Science - BASc, Information Technology, Bachelor of Applied Science - BASc, Information Technology at UNH OnlineHospitality Administration/Management, Hospitality Administration/Management at Johnson & Wales University
Github Skills (3)
react3
dashboard2
vue2
Programming languages (2)
Github contributions (5)
adamdefo/app-cat-semen
Mar 2023 - Jan 2025
Contributions:7 pushes, 1 branch in 1 year 10 months
chuvaka/smart-form-validator
Nov 2018 - Mar 2019
Contributions:1 release, 17 pushes, 1 branch in 4 months
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