Summary
Adam Fairbrother is an experienced Software Support Technician with 13 years managing IT services for schools and small enterprises, supporting over 2,000 users and 500 client machines across Windows and UNIX-based environments. He combines hands-on system administration, hardware repair, and network troubleshooting with strong customer-facing skills and calm performance under pressure. Adam has practical expertise in Active Directory, Exchange, FreeBSD/Linux, server upgrades, and desktop migrations, and has repeatedly handled emergency on-site network restorations and sensitive data recovery. Comfortable working independently across multiple sites, he balances routine maintenance with participation in larger infrastructure projects. Colleagues rely on him for rapid diagnostic analysis and clear user interviews that turn vague issues into actionable fixes. Based in Kamloops, he brings a steady, service-oriented approach and institutional knowledge that reduces downtime and keeps educational operations running smoothly.
13 years of coding experience
2 years of employment as a software developer
Diploma, Computer Systems; Operations and Management, Diploma, Computer Systems; Operations and Management at Thompson Rivers University
Kamloops Senior Secondary
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