Adam Ferenzi
SVP, Global Technical Support at Hyland
Austin, Texas, United States
Summary
👤
Senior🎓
Top SchoolAdam Ferenzi is a results-driven technology and customer-success executive with nine years of experience scaling global support organizations and driving operational excellence for e-commerce platforms. As SVP of Global Technical Support at Hyland and former VP of Customer Success Services at BigCommerce, he built follow-the-sun teams across multiple countries and launched initiatives that turned support into a predictable revenue stream and retention engine. He blends hands-on front-end experience—contributing UI and theme improvements to the popular BigCommerce Cornerstone repo—with data-driven process improvement (Lean Six Sigma) to raise NPS, reduce churn, and improve product quality. Known for creating scalable programs (AI chatbots, QA tooling, multilingual support) and career development cultures, he combines technical literacy with pragmatic business impact. Based in Austin, he brings a rare mix of customer empathy, product advocacy, and measurable revenue-minded support leadership.
9 years of coding experience
4 years of employment as a software developer
B.A. Music Technology and Music Business; General Business, B.A. Music Technology and Music Business; General Business at Saint Mary's University of MinnesotaMasters of Arts Management Arts Entertainment and Media Management, Masters of Arts Management Arts Entertainment and Media Management at Columbia College Chicago
Italian
Github Skills (10)
html10
customizer10
css10
javascript10
custom-theme10
front-end-development10
customisation10
handlebars10
ui-design9
bigcommerce9
Programming languages (1)
Github contributions (2)
bigcommerce/cornerstone
Sep 2016 - Nov 2016
The BigCommerce Cornerstone theme
Role in this project:
Front-end Developer
Front-end DeveloperContributions:11 commits, 9 PRs, 12 comments in 1 month
Contributions summary:Adam primarily focused on front-end development tasks, specifically modifying theme templates within the BigCommerce Cornerstone theme. They added and adjusted UI elements like toggles for content pages, and implemented conditional display logic based on theme settings and customer status. The user's contributions involved working with HTML, Handlebars, and CSS, modifying existing components to enhance the user experience and add features like social media integration and pricing restrictions.
bigcommerceecommercecornerstone
bc-adamferenzi/stencil
Sep 2016 - Nov 2016
Contributions:21 pushes, 8 branches in 1 month
stencilbigcommerceecommerce
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