Adam Hart

Principal Software Engineer at Zendesk

San Francisco, California, United States
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Summary

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Adam Hart is a Principal Software Engineer in San Francisco with over a decade of experience advancing backend systems and deployment tooling at Zendesk. He rose through multiple engineering tiers at Zendesk—from Customer Advocate to Principal—demonstrating deep domain knowledge in reliability, sustainment, and platform evolution. His contributions to the popular open-source Samson deployment tool show a practical focus on backend integrations, database schema design, and extensible webhook-driven workflows for Kubernetes deployments. Adam combines hands-on coding with architectural leadership, mentoring teams to ship robust, production-grade features. He holds a B.S. in Computer Engineering from the University of Wisconsin–Madison and brings a rare blend of customer-facing support experience and large-scale engineering stewardship.
code10 years of coding experience
job11 years of employment as a software developer
bookBachelor of Science (B.S.) Computer Engineering, Bachelor of Science (B.S.) Computer Engineering at University of Wisconsin-Madison
bookHigh School Diploma, High School Diploma at D.C. Everest Senior High
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Stackoverflow

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Github Skills (18)

webhooks10
schema-design10
ruby10
database-design10
db-schema10
database-schema10
activerecord10
schema10
api-design9
restful-api9
api-rest9
rest-api9
kubernetes-pods8
cd8
cicd8

Programming languages (4)

CJavaScriptHTMLRuby

Github contributions (5)

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zendesk/samson

Aug 2016 - Mar 2017

Web interface for deployments, with plugin architecture and kubernetes support
Role in this project:
userBackend Developer
Contributions:37 commits, 18 PRs, 93 pushes in 7 months
Contributions summary:Adam primarily contributed to the backend aspects of the Samson project, focusing on adding features such as outbound webhooks. Their work involved modifications to the database schema (db/schema.rb) and implementation of logic within models (e.g., OutboundWebhook, DeployService). They also made changes to controllers, serializers, and views, suggesting a focus on integrating new functionality within the existing application structure.
continuous-deploymentplugin-architectureweb-interfacedeploymentdocker
zendesk/link_platform

Jun 2018 - Sep 2020

A SaaS application for linking community services to end users
Contributions:4 reviews, 75 commits, 2 PRs in 2 years 3 months
saassaas-applicationend-userslinking
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Adam Hart - Principal Software Engineer at Zendesk