Adam Oliver
Principal Technical Analyst at Genesys
Hampton, New Brunswick, Canada
Summary
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Senior🎓
Top SchoolAdam Oliver is a Principal Technical Analyst with 11 years of focused experience at Genesys, specializing in Reporting & Analytics, Management Framework, and Historical Reporting across on-prem and cloud CX environments. He combines deep product expertise (Management Framework, Interaction Concentrator, Gi2/GCXI) with hands-on experience integrating third-party tooling like SAP BusinessObjects, MicroStrategy, SQL/Oracle/Postgres, VMware, Kubernetes and SAML/AD authentication. Known for resolving complex security and cross-vendor incidents, Adam also contributes technical documentation and works with product teams to drive defect resolution. Based in Hampton, New Brunswick, he pairs a Computer Engineering degree and a Technology Management diploma with a pragmatic, investigative approach that surfaced from early customer-facing roles and even front-line operations at Domino’s—giving him a practical sense for service reliability and user impact.
11 years of coding experience
Bachelor’s Degree, Computer Engineering, Bachelor’s Degree, Computer Engineering at University of New BrunswickHonours, Honours at Hampton High School
EnglishProgramming languages (1)
Github contributions (5)
aikidokatech/openxt
Jan 2015 - Mar 2016
Contributions:2 PRs, 28 pushes, 7 branches in 1 year 2 months
build-scripts
aikidokatech/xenclient-oe
Sep 2014 - Dec 2015
Contributions:2087 commits, 9 PRs, 131 pushes in 1 year 2 months
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