Summary
Adil Patel is an IT professional and software engineer with 8 years of experience focused on service desk and L1 support roles, currently working as an Analyst at HCLTech in Nagpur. He holds a BE in Computer Science and has a consistent track record supporting enterprise IT operations and incident resolution across large service environments. Adil is an immediate joiner who blends technical troubleshooting with clear customer communication, helping reduce resolution times and maintain service continuity. His background includes progression from frontline service desk analyst roles to senior executive responsibilities, reflecting both hands-on support skills and people-facing experience. Based in Maharashtra, he brings practical knowledge of ITIL-style support workflows and a commitment to continuous learning within operational IT. Colleagues note his reliability and steady delivery under pressure, a trait that helps bridge technical teams and end users effectively.
8 years of coding experience
HSC, Science, 1st Class, HSC, Science, 1st Class at Jivan Vikas Jr. Science College
SSC, 1st Class, SSC, 1st Class at J H School
Bachelor of Engineering - BE, Computer Science and Engineering, 1st Class, Bachelor of Engineering - BE, Computer Science and Engineering, 1st Class at Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur