Adriane Alexander
Software Developer at Enhancesoft
Alexandria, Louisiana, United States
Summary
🤩
Rockstar🎓
Top SchoolAdriane Alexander is a software developer with nine years of experience building and maintaining production web applications and support systems from Alexandria, Louisiana. She specializes in backend development, contributing notable features and bug fixes to the widely used open-source osTicket project and its core plugins—work that includes audit logging, archiving, export capabilities, and new event tracking. At Enhancesoft she implements custom features across both self-hosted and cloud-hosted support platforms, writes Laravel APIs with JWT authentication, and automates deployments while integrating AWS S3 for packaged downloads. Her background includes enterprise integration and automation using Jenkins, Ansible, SOAP web services and Salesforce Apex from her time at CSRA, showing comfort across both legacy and modern stacks. Pragmatic and detail-oriented, she pairs hands-on coding with documentation work and production database access to support paying customers. An interesting detail: she redesigned trial signup flows to eliminate initial passwords in favor of secure authentication links, improving user onboarding and lowering friction.
9 years of coding experience
1 year of employment as a software developer
Bachelors, Computer Information Systems, Bachelors, Computer Information Systems at Northwestern State UniversityPineville High School
Github Skills (8)
plugin-development10
php10
audit-logging10
mysql10
csv-export9
object-oriented-programming9
computer-engineering9
database-design8
Programming languages (2)
Github contributions (5)
osTicket/osTicket-plugins
Jul 2019 - Nov 2022
Core plugins for osTicket (v1.8+)
Role in this project:
Back-end Developer
Back-end DeveloperContributions:24 commits, 21 PRs, 3 pushes in 3 years 4 months
Contributions summary:Adriane primarily contributed to the development of the audit plugin for the osTicket help desk system. Their work involved implementing features to audit agent and user activities, including logging, ticket management, and configuration changes. They also focused on improving the plugin's functionality by incorporating pagination for ticket audits and adding email export capabilities for audit data. Further enhancements included code refinements such as refactoring, wording changes and better handling of object data.
pluginosticket
osTicket/osTicket
Mar 2017 - Oct 2022
The osTicket open source ticketing system official project repository, for versions 1.8 and later
Role in this project:Back-end Developer
Back-end DeveloperContributions:2 reviews, 501 commits, 212 PRs in 5 years 7 months
Contributions summary:Adriane contributed to the osTicket project by implementing features related to archiving help topics and departments, and also fixed several bugs. They also added new thread event types to allow for tracking and improved the functionality of the system with additions like automatically enabling specific departments. The commits involved modifying several core PHP files to enhance the functionality and fix bugs in the helpdesk ticketing system.
prestashopphposticketticketingticketing-system
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