Adriano Werlang
Field Support Coordinator
São Bernardo do Campo, São Paulo, Brazil
Summary
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Top SchoolAdriano Werlang is an experienced IT operations leader with over two decades in field support, service desk and service center management, currently coordinating a 40+ analyst multidisciplinary operation at Stefanini Brasil. He combines hands-on technical knowledge across Windows, Linux, Mac, networking, ERP (SAP) and hardware with strong process governance using ITIL, BCP and Balanced Scorecard to keep SLAs and KPIs tightly controlled. Known for turning metrics into practical action, he structures onboarding, knowledge bases and targeted training programs that consistently reduce backlog and improve customer satisfaction. He is a developer of people and processes—running daily 1:1s, performance plans and continuous training to build high‑performance support teams across multiple Brazilian cities. Agile and autodidactic, Adriano has also led e-commerce and web projects, showing adaptability from operations to digital business initiatives. Based in São Bernardo do Campo, he blends strategic vision with frontline troubleshooting, making him effective at both client-facing governance and technical escalation.
7 years of coding experience
Informática Para Negócios, Tecnologia da Informação, Informática Para Negócios, Tecnologia da Informação at Fatec São Bernardo do Campo Adib Moises DibMackenzie Presbyterian University
English, Spanish
Github Skills (12)
rio2
mercurial2
version-control1
gitbook1
git1
wolfram-language1
gitignore1
idris1
mediawiki-extension1
subversion1
git-client1
jgit1
Github contributions (5)
aswerlang/tccTourVirtual
May 2019 - Nov 2019
Contributions:32 commits, 32 pushes, 1 branch in 6 months
aswerlang/aulahtml5css3
Mar 2020 - Apr 2020
Contributions:1 push, 1 branch in 13 days
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