Ahmed Boghdady
Zendesk Administrator
Alexandria, Alexandria, Egypt
Summary
👤
Senior🎓
Top SchoolAhmed Boghdady is a seasoned Zendesk Administrator and former software support analyst with 9 years of experience optimizing customer support ecosystems and automating workflows to drive better customer outcomes. Based in Alexandria, he combines hands-on Zendesk configuration—triggers, macros, webhooks—and integrations with Azure Functions, Python scripts, and Power BI to reduce manual work and deliver real-time insights. His background in frontline support and team leadership gives him a practical appreciation for agent workflows and KPIs, enabling solutions that improve both efficiency and customer satisfaction. Known for treating support stacks like puzzles, he focuses on making tools work for people rather than the other way around, often bringing creative automations from cross-system data sources into production.
9 years of coding experience
7 years of employment as a software developer
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Bachelor of Business Administration (B.B.A.), Business Administration and Management, General at Alexandria University
English, Arabic
Github Skills (30)
express-validator10
expressjs10
multer10
mongoosejs10
jwt9
api9
nodejs9
rest-api8
mongodb8
commerce8
sdk8
javascript7
javascript-client7
restful7
react7
Programming languages (5)
Github contributions (5)
Boghdady/flutter-firebase-shopping-app
Apr 2020 - Dec 2020
Contributions:4 commits, 1 PR, 3 pushes in 8 months
Boghdady/udemy-build-ecommerce-api-using-nodejs
Dec 2021 - Apr 2022
Udemy Course : NodeJS - Build a Full E-Commerce RESTful APIs (بالعربي)
Contributions:28 commits, 3 PRs, 10 pushes in 3 months
multerapiexpressjscommercerestful
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