Aidan Cuffe
Senior Customer Success Engineer at GitLab
Bettystown, Ireland
Summary
👤
Senior🎓
Top SchoolAidan Cuffe is a Senior Customer Success Engineer with nine years of deep experience in observability, web performance monitoring, and product management. He has led UI modernization for APM at New Relic, driving retention and NPS improvements while managing cross-functional teams and onboarding engineering partners in India. Comfortable shifting between hands-on solutions architecture, technical support, and product leadership, he excels at reducing customer friction and translating feedback into measurable OKRs. At GitLab he continues to apply that blend of customer-facing technical expertise and strategic product thinking. Outside of software roles, he founded and ran GoldenPlec.com for two decades, growing a large volunteer network and winning multiple Irish Web Awards—experience that honed his community, operational, and cost-effective hosting skills. Based in Bettystown, Ireland, he combines technical depth with real-world empathy for users and teams, and is open to new opportunities in web performance and product leadership.
9 years of coding experience
23 years of employment as a software developer
Leaving Certificate Various, Leaving Certificate Various at Colaiste Choilm, SwordsB.Sc Computer Science, B.Sc Computer Science at Technological University Dublin
English
Stackoverflow
54reputation
1kreached
6answers
0questions
Github Skills (55)
relic10
maturity10
nrql10
querying10
lambda-layers10
aws-lambda9
databricks-notebooks9
newrelic9
lambda9
bref9
multiple-accounts9
backlog8
api8
expert8
jmx8
Programming languages (8)
Github contributions (5)
goldenplec/nr-handbook
Aug 2019 - Sep 2019
Welcome to the New Relic Handbook. This handbook is designed for you, as a New Relic Expert, to help your colleagues in onboarding with New Relic. The Handbook goes through account set-up, recommended alerts, Insights dashboards, etc... See more below, or in the Explorers Hub
Contributions:133 pushes in 12 days
newreliccolleaguesonboardingrisk-assessmentexpert
goldenplec/extra-php-extensions
Nov 2020 - Dec 2020
Extra PHP extensions usable in AWS Lambda with the Bref PHP runtimes.
Contributions:8 pushes, 1 branch in 1 month
runtimesphpserverlessaws-lambdaphp-extensions
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