Aidan Mongan
Senior Manager Technical Escalation Engineering
Dublin, Ireland
Summary
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Rockstar🎓
Top SchoolAidan Mongan is a seasoned technical escalation leader with nine years of experience building and scaling post-sales engineering functions at Datadog, now serving as Senior Manager for Technical Escalation Engineering in Dublin. He progressed through hands-on roles from Solutions Engineer to team lead and multiple management tiers, blending deep product and incident troubleshooting expertise with people leadership. Aidan is adept at translating complex telemetry, agent, and observability issues into operational improvements that reduce customer pain and incident toil. His background in computer science from Trinity College Dublin and an early career as a bicycle mechanic hint at a pragmatic, hands-on problem-solving approach and a knack for diagnosing systems under pressure. He maintains a public GitHub presence focused on technical escalation interests, reflecting a commitment to documentation and reproducible solutions.
9 years of coding experience
3 years of employment as a software developer
Leaving Certificate, Leaving Certificate at St Benildus CollegeBachelor of Science - BS Computer Science, Bachelor of Science - BS Computer Science at Trinity College Dublin
Github Skills (16)
datadog10
monitoring10
logging10
profiling10
otel9
apm-agent9
go9
observability9
distributed-tracing9
dd7
integrations6
helm5
charts5
kubernetes5
replication4
Programming languages (2)
Github contributions (5)
monganai/RideSafe-API
Nov 2019 - Apr 2021
Mobile application backend
Contributions:1 review, 7 PRs, 45 pushes in 1 year 4 months
backendandroidmobile-application
monganai/OpenMimic
Oct 2022 - Jul 2024
Imitate an openmetrics/prometheus endpoint for replication
Contributions:1 review, 1 PR, 3 pushes in 1 year 8 months
prometheusreplication
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