Aiden G
Technical Support Specialist at SONIFI Solutions, Inc.
Greensboro, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolAiden G is a Technical Support Specialist with eight years of hands-on experience troubleshooting Windows, Mac, and Linux systems and resolving hardware, software, and network issues in 24x7 support environments. Based in Greensboro, NC, he combines formal IT education (AS and BS, 3.8 GPA) with a lifelong curiosity for taking things apart and learning how they work, which informs a methodical, root-cause approach to problems. At SONIFI Solutions he manages remote support, system upgrades, and performance analytics while maintaining strict call quality and confidentiality standards. Comfortable across customer-facing support and backend system administration, he leverages Salesforce for accurate case tracking and uses downtime for continual self-study. He also codes as a full-stack developer and streams his learning, indicating an appetite for building as well as supporting systems. Colleagues rely on him for steady, well-documented troubleshooting and a knack for spotting emerging trends before they become outages.
8 years of coding experience
High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at Triton High SchoolBachelor of Science - BS, Information Technology, 3.8, Bachelor of Science - BS, Information Technology, 3.8 at Southern New Hampshire University
Github Skills (43)
drag9
endpoints9
password-generator9
blackjack8
docker8
extensible8
api8
nestjs8
drag-and-drop8
web-development-tools8
javascript8
nodejs8
kubernetes7
displays7
openai7
Programming languages (4)
Github contributions (5)
aguin467/Twilio-Messaging-Python
Dec 2019 - Jan 2020
Contributions:21 commits, 20 pushes, 1 branch in 1 day
aguin467/PasswordGenerator
Feb 2020 - Sep 2021
A password generator written in JavaScript using hashes.
Contributions:11 commits, 7 PRs, 40 pushes in 1 year 7 months
password-generatorjavascriptpasswordnodejshashes
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