Aiden G
Technical Support Specialist at SONIFI Solutions, Inc.
Greensboro, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolAiden G is a Technical Support Specialist with eight years of hands-on experience troubleshooting Windows, Mac, and Linux systems and resolving hardware, software, and network issues in 24x7 support environments. Based in Greensboro, NC, he combines formal IT education (AS and BS, 3.8 GPA) with a lifelong curiosity for taking things apart and learning how they work, which informs a methodical, root-cause approach to problems. At SONIFI Solutions he manages remote support, system upgrades, and performance analytics while maintaining strict call quality and confidentiality standards. Comfortable across customer-facing support and backend system administration, he leverages Salesforce for accurate case tracking and uses downtime for continual self-study. He also codes as a full-stack developer and streams his learning, indicating an appetite for building as well as supporting systems. Colleagues rely on him for steady, well-documented troubleshooting and a knack for spotting emerging trends before they become outages.
8 years of coding experience
High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at Triton High SchoolBachelor of Science - BS, Information Technology, 3.8, Bachelor of Science - BS, Information Technology, 3.8 at Southern New Hampshire University
Github Skills (24)
nodejs8
javascript7
web-development-tools7
docker7
typescript6
kubernetes6
ai-agent6
internal-tools6
backend5
ai5
workflow-automation5
internal-project5
low-code5
no-code4
frontend3
Programming languages (4)
Github contributions (5)
aguin467/Twilio-Messaging-Python
Dec 2019 - Jan 2020
Contributions:21 commits, 20 pushes, 1 branch in 1 day
aguin467/TodoList
Jan 2020 - Feb 2020
Yet another todo list written in the front end framework Vue alone with JavaScript.
Contributions:29 commits, 3 PRs, 27 pushes in 1 month
frontendjavascriptvue
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