Summary
Akito Kasai is a Senior Technical Support Engineer with 11 years of experience helping developer-focused products succeed, currently supporting enterprise customers at Treasure Data from the Greater Tokyo Area. He blends hands-on software engineering (Ruby/Rails, JavaScript/React) with deep support expertise, having built documentation systems, authored developer-facing tooling, and resolved complex integration issues at Sider and earlier startups. Akito’s background includes creating automated code review components and managing doc platforms on GitBook/Netlify, which gives him a rare combination of product engineering and customer empathy. He holds an MS in Information Science from JAIST and brings a practical, observability-minded approach to improving developer workflows and reducing friction in production systems.
11 years of coding experience
7 years of employment as a software developer
Master of Science, Information Science, Master of Science, Information Science at Japan Advanced Institute of Science and Technology
Bachelor, Business Administration, Bachelor, Business Administration at 龍谷大学 / Ryukoku University
French, Japanese, English