Alan Collins
Senior Technical Support Engineer Optical HTTS at Cisco
Dallas, Texas, United States
Summary
👤
Senior🎓
Top SchoolAlan Collins is a Senior Technical Support Engineer with over 35 years in digital communications and optical networking, currently supporting global DWDM and HTTS customers from Dallas. He combines deep hands-on software and lab experience—having developed SONET/DCC drivers, SNMPv3 security, and custom diagnostic tools—with leadership as an escalation and team lead at Cisco that helped generate multimillion-dollar client outcomes. Skilled in Python scripting for data acquisition and analysis, he excels at reproducing complex faults in lab environments and converting findings into actionable defect reports, training, and IP. Comfortable operating with minimal supervision, Alan bridges customers, TAC, and development to reduce downtime and improve product reliability. Outside work he pursues amateur astrophotography, a hobby that mirrors his technical curiosity and aptitude for precision imaging and data analysis.
9 years of coding experience
32 years of employment as a software developer
Bachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at The University of Texas at DallasHigh School Diploma, High School Diploma at Jesuit DallasUndergraduate Studies, Computer Science, Undergraduate Studies, Computer Science at Texas A&M University
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (20)
angularjs10
forms9
nodejs9
serverless8
angular8
react8
vue8
data-management8
progressive6
json-schema6
multiline5
medium5
detector5
json5
atom-editor4
Programming languages (5)
Github contributions (5)
alanm101/tritonapi
May 2024 - May 2024
Contributions:10 pushes, 1 branch in 1 day
alanm101/devs4c
Apr 2024 - Apr 2024
Contributions:1 push, 1 branch in 1 day
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