Summary
Alan Mason is a remote support engineer with 13 years of hands-on IT experience based in Bozeman, Montana, who thrives on network overhauls, automation, software integration, and data recovery. He progressed from technician and shop manager roles to running a sole-proprietorship and now provides remote support, bringing a pragmatic, efficiency-focused mindset to recurring operational problems. Comfortable across break/fix work and process improvements, he leverages a Computer Science background to translate technical complexity into reliable support workflows. Alan’s varied career path reveals a knack for adapting skills from small-business operations to scalable remote services, often finding unconventional but effective solutions.
13 years of coding experience
3 years of employment as a software developer
Computer Science, Computer Science at Montana State University-Bozeman