Alan Pooley
Head Of APAC, CX at Slack
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolAlan Pooley is a customer experience and operations leader with nine years of regional leadership experience, currently heading APAC CX for Slack where he drives cross-functional strategy to improve adoption, retention and core CX metrics at scale. He built his expertise through a decade at Apple across retail, market development and management roles, shaping in-store and carrier partner experiences across JAPAC and ASEAN. Known as a people developer and mentor, Alan fosters empathetic, accountable teams that deliver measurable results while balancing detailed planning with commercial pragmatism. A strong negotiator and communicator who values diverse voices, he combines hands-on customer strategy with a pragmatic focus on outcomes. Based in Melbourne, he brings an unexpected background in geosciences that underscores a methodical, data-aware approach to problem solving.
9 years of coding experience
9 years of employment as a software developer
BSc, Geosciences, BSc, Geosciences at The University of Birmingham
Stackoverflow
1,520reputation
429kreached
26answers
8questions
routes
top-5%
javascript
top-5%
Github Skills (88)
react-carousel10
github10
security10
prismic10
prismicio10
compiler10
gatsby10
git10
static-site-generator10
slick10
gatsbyjs10
graphql10
react10
javascript9
youtube9
Programming languages (7)
Github contributions (5)
AllanPooley/fcc-file-metadata-service
May 2017 - Aug 2024
Contributions:8 pushes, 1 branch in 7 years 4 months
AllanPooley/gatsby-theme-legals-prismic
Jul 2019 - Nov 2021
Super polished, responsive legal pages that you can plug onto your Gatsby project 🌻🔨⚖️
Contributions:71 commits, 43 PRs, 29 pushes in 2 years 3 months
gatsbyjs
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