Alan Reid
Technical Support Engineer at AvePoint
Richmond, Virginia, United States
Summary
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SeniorAlan Reid is a seasoned Technical Support Engineer based in Richmond, VA, with over 15 years in technical support and a decade of hands-on systems experience across corporate and retail environments. He has led migrations to Microsoft 365, implemented MDM and asset-tracking databases, and designed operational systems from a bowling pro shop to mission-critical servers, showing a rare blend of customer-facing empathy and backend infrastructure skill. Alan excels at relationship repair and customer experience, consistently translating technical fixes into regained trust and high Net Promoter outcomes. His background includes Apple Genius roles, vendor negotiations, and event tour management, reflecting strong cross-functional coordination and stakeholder communication. Notably, he has built bespoke databases and tools to track complex workflows across multiple locations, demonstrating a practical, maker mindset beyond standard support duties.
10 years of coding experience
11 years of employment as a software developer
Github Skills (20)
emotes10
discord9
plugin9
modification9
simplify7
minecraft7
minecraft-forge7
react7
mixins6
act6
javascript6
addon5
gradle4
java4
forge4
Programming languages (5)
Github contributions (5)
thefiz/giftbot
Dec 2018 - Jul 2023
Contributions:14 pushes, 1 branch in 4 years 7 months
thefiz/TwitchClipDownloader
May 2018 - May 2018
Contributions:5 releases, 35 commits, 25 pushes in 5 days
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